Call Centre Consultants
joinedup-thinking
The Consequence of Experience
What We Do
joinedup-thinking is a Contact Centre Consultancy. We work as independent advisors to Blue-chip Corporate Clients and Government bodies, and provide a range of services to assist our clients to establish new Call Centre Services, (either in-house or outsourced), or improve their existing Contact Centre services.
Outsourcing Call Centre operations and IVR / Voice Recognition Technology is a particular strength of the Consultancy, as is improving sales performance. We also have a strong second tier specialism in Training.
Background
The Consultancy started over a decade ago in 1997, with work to improve the sales process and performance for Virgin Direct. Since then, the Consultancy has evolved and has operated in its current format since 2003.
- Outsourcing Contact Centre Services
- Design and development of IVR and ASR applications – (Speech Recognition)
- Improving Contact Centre Performance
- Improving Sales performance
- Design of Pay & Reward + Incentive Schemes [Career Matrix]
- Improving Call Centre Productivity
- Increasing Call Centre Profitability/ Reducing costs
- Design & Delivery of bespoke Training programmes
- Benchmarking Costs and Performance
- Improving Call Quality
- Customer Service – Mystery Shopping
Click on the appropriate link to find out more…..
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Our Clients |
Outsourcing |
Benchmarking |
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Reducing Costs |
Improving Call Quality |
Customer Service |
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Improving Productivity |
Training |
Self Help Diagnosis |
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