Our Experience

The scope of the work that we undertake falls into 3 main categories….

Establishing New Contact Centres…

This usually includes the full design and delivery of all IVR and ASR functions. Our clients include;

§         freesat,

§         Sky

§         digitaluk,

§         Freeview and  

§         Health bank.

Developing + Delivering Call Centre Training…

We design and deliver training programmes for new company and product launches, as well as reviewing and refreshing existing training programmes. Our clients include;

§         First Active

§         RBS Group

§         Direct Line

§         Lombard

§         Nat West.

Improving Established Call Centres…

The Consultancy has its origins in the initial work undertaken to redesign the Pension Sales conversion strategy for Virgin Direct  As a consequence, the company’s conversion rates increased by 40%+.

We pride ourselves on our ability to make significant improvements to our clients’ bottom line as well as the customer experience. Our clients include;

§         AON Warranty Group.

§         Throgmorton

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