Call Centre Consultants

   joinedup-thinking

   The Consequence of Experience

Out-Sourcing

If you need to establish a Contact Centre

for your business, on time and on budget

and are thinking of outsourcing the services,

there are a myriad of issues to consider, for example…

• Cost/ Budget

• Timescale to implement

• Call requirements

• Opening hours

• Service levels

• Contractual obligations

• Systems development and/or access

• MI and Reporting

• CRM  development and call data requirements

• Call recording

• OFCOM requirements

• TPS obligations

• Call Centre Location - UK or overseas

• Automation – how desirable and how much is realistically possible

• Recruitment and Training

• Agent accent

• Agent turnover

• Ongoing Call Centre Management

Our Promise 

We recognise that the choice of an appropriate Contact Centre provider involves more than just negotiating good commercial terms. The relationship should be more of a joint venture partnership.

Having the right cultural fit is a critical factor in the success of the enterprise. 

We take pride in the solutions and support that we give to our clients.

• We always deliver on time and on budget.

• We never compromise our clients’ objectives and never lose sight of their strategic aims. That’s why we are happy to provide references from any of our clients.

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